Contact FuturePostman support

How to reach support, what to put in your message so the first reply can help, and what support can and cannot do for a letter.

Updated October 1, 20265 minutes to read

Support is reached through one form, and the answer comes by email. You do not need an account to write. Many questions are answered faster in Fix a problem with a letter, a payment or your account and in the frequently asked questions.

Send a message

Open the form
Go to Contact us. The Support page links to it as well.
Say what it is about
Under What is it about? choose Support, A problem, Billing, Feedback or Something else.
Check your email address
Your email address is where the reply goes. When you are signed in it is filled in with your primary address. Change it if you want the answer somewhere else.
Write the message
At least 10 characters, at most 4,000. The counter under the field shows how many you have used.
Send
If a security check is shown, complete it. Then press Send message. The page shows Message sent with the address the reply goes to.

We answer by email, to the address in the form. It can take a few days.
You do not get a copy of your message and no ticket number. Message sent on the page is the confirmation.
The form takes text only. If a picture or a file would help, say so, and send it when you answer our reply.
By sending you accept the Terms and the Privacy Policy.

A message we can act on right away saves you a round of questions.

The email address of your account, if you write from another one
Whether it is about an email letter or a paper letter
For a paper letter: the Letter number from the page of the letter
For an email letter: its subject and the day it was, or is, scheduled for
What you did, what you expected and what happened instead
The exact words of an error message, and the line that starts with Ref if an error page showed one
For a billing question: the date and the amount of the payment

Look up a letter in your account and see why it failed. To send a failed letter again you do not need us: use Try again for an email letter and Send now for a paper letter.
Correct a credit balance when something went wrong with a paper letter or a purchase.
Answer questions about a plan, a payment or an invoice.
Look into a blocked account. If your dashboard says your account is blocked, or the composer says it cannot send letters right now, write to us.
Find the letter a recipient writes about, by its Reference.

Take back a notice email that has gone out, or stop a paper letter that has been posted.
Tell anyone an access code. A code is written into the notice email of one recipient, and FuturePostman keeps it only in a form it cannot be read back from. The sender can send a new notice with a new code.
Bring back a deleted letter, a deleted file or a deleted account. Deleting is final.
Recover a draft. A draft lives in the browser you wrote it in and never reaches our servers.
Speed up the post, or say where a standard paper letter is after it was posted. Only tracked letters are followed to the door.
Return credits for a paper letter that was already posted.

Use the email address the notice was sent to, and the access code exactly as it is written in that email.
After 3 wrong tries with one email address the letter is locked for that address for 15 minutes. Wait, then try again. A right code is never counted.
If the page says This letter can no longer be opened, the link has passed its last day. Ask the person who wrote to you to extend the link. The link and the code you have then work again.
If you lost the email, ask the sender to send the notice again. You get a new link and a new code.
If the page says The sender removed this letter, the letter was deleted and cannot be brought back.
Support cannot open a letter for you and cannot give you the code.

Message	What to do
Enter a valid email address	Check the address for a typing mistake.
Write at least 10 characters	Describe the question in a sentence or two.
Complete the security check first	Complete the security check above the button, then send again.
The security check failed. Try again.	Complete the check once more and send again. Reload the page if it keeps failing. A failed check does not count as a message.
Too many messages from here. Try again later.	The form takes 3 messages within 1 hour from one network address. Wait and send again.
The message could not be sent. Try again in a moment.	Nothing was sent. Your text stays in the form, so you can press Send message again.