Buy credits for paper letters

Paper letters are paid with credits. You buy credits in packs, on any plan, and use them whenever you like. This article is about buying them. How many credits a letter costs is explained in What a paper letter costs in credits.

Buy a pack

1. 01

   Open the purchase dialog

   On the Credits tab of Manage Letters press Buy credits. The same button is in the composer while you write a paper letter. Buy credits in the Plan and usage card on the dashboard, and Purchase Credits on the Subscription page when your balance is empty, take you to the Credits tab.

2. 02

   Choose a pack

   The dialog Buy letter credits shows each pack with its price, the price per credit and what you save against buying credits one at a time.

3. 03

   Pay

   Press Buy credits. You are taken to the payment page of Stripe, which handles our payments. It is a single payment, not a subscription.

4. 04

   Come back

   After the payment you return to the page you started from, and the message Purchase Successful! says how many credits were added to your account.

Packs and prices

• The list above shows the standard packs. The price you pay is the one the purchase dialog shows when you buy: the payment page charges exactly that amount, in US dollars
• Larger packs cost less per credit
• Postmaster has its own pack prices. The dialog shows them while that plan is running. Credits you already have are not affected when your plan changes
• Credits that a plan includes are added by themselves with every paid month and are not a purchase. See credits included in a plan

The invoice of a purchase

• Every credit purchase has an invoice. You find it under Invoice History on the Billing page, next to the invoices of a plan, and can download it as a PDF
• The Billing page and its entry in the sidebar appear with your first purchase, also on the Free plan
• If Use company details on invoices is switched on in Settings, the invoice carries your company. See invoices and payment method

Credits do not expire

• Credits stay on your account until you use them. There is no monthly reset
• They stay when your plan changes or ends, and they work on the Free plan
• Your balance is shown under Your balance on the Credits tab, on the dashboard, and under Paper letter credits on the Subscription page
• Credits are taken from your balance when you confirm a paper letter, not on the day it is posted
• The app cannot turn credits back into money, and it cannot move them to another account

The credit ledger

On the Credits tab, the Credit ledger lists every credit that came in or went out, newest first, with the date and a short description. The round button at the top of the ledger loads it again.

What a credit refund is

A refund in FuturePostman gives credits back, not money. When you delete a paper letter before it is printed, the credits it cost return to your balance in full and the ledger shows a Refund entry. A letter that has been posted cannot be refunded. The details are in Change or delete a paper letter and get credits back.

Getting money back for a pack you bought is a different matter. The app has no button for it. Contact us and choose Billing as the reason.

What can go wrong

Next steps

• What a paper letter costs in creditsA paper letter is paid with credits. How many depends on the destination country and the delivery option, and the composer shows the price before you confirm.
• Write and schedule a paper letterWrite a letter in the composer, add the postal address, choose the posting day and pay with credits. FuturePostman prints it and posts it for you.
• Find your invoices and change the payment methodSee what you pay and when, change the card that is charged, download the invoices of your plan and your credit purchases, and put your company on them.
• In the appOpen the Credits tab