Find your invoices and change the payment method

See what you pay and when, change the card that is charged, download the invoices of your plan and your credit purchases, and put your company on them.

Updated October 1, 20265 minutes to read

The Billing page shows what your plan costs, when the next payment is due, which card is charged and every invoice so far. You find it in the sidebar under Account.

What the Billing page shows

The card at the top, Subscription Details, has the name of your plan, its price per month and its status.

Status: Active means the plan is paid and running. Past Due means the last payment failed and is being tried again. Unpaid means the payment was given up and the account is on the Free plan until the invoice is paid. A second label, Ends with a date, appears when you have cancelled and the plan runs out on that day.
Current Period: The first and the last day of the month your latest payment covers.
Next invoice: The amount of the next invoice and the day it is due. When the amount cannot be previewed you see the day the plan renews. After a cancellation it says No further payments.
Payment Method: The brand of the card, its last four digits and the month it expires. No card on file means no card is linked to the subscription. Add one in the billing portal.

Plans are billed once a month, in US dollars. Current Period tells you on which day the next month starts.

Without a paid plan the card shows the name of your plan and a line that says no paid plan is running. Manage Billing and the invoices are still there, and See plans opens the Subscription page.

Change the payment method

Open the Billing page
Go to Billing.
Press Manage Billing
The button Manage Billing opens the billing portal. It is a page of Stripe, which handles our payments, so you leave FuturePostman for a moment.
Change the card there
Add or replace your payment method in the portal. Use the link back in the portal to return to the Billing page.

Your card number is entered on pages of Stripe only. FuturePostman does not see or store it. The Billing page shows the brand, the last four digits and the expiry date, which it reads from Stripe each time you open it.

Find and download invoices

Under Invoice History every invoice of your account is listed, newest first, with its number, date, the period it pays for, the amount and its status. The list holds the invoices of your plan and the invoices of your credit purchases.

The arrow button opens the invoice on a page of Stripe, in a new tab
The download button gets the invoice as a PDF
Show older invoices loads the next 20
A switch to a larger plan has an invoice of its own for the difference that was charged
A credit pack has an invoice of its own. The line under its number names the pack

Status	What it means
Paid	The invoice was paid. The amount shown is what was paid.
Open	The invoice is waiting for payment.
Draft	The invoice is not final yet.
Void	The invoice was cancelled. Nothing is owed for it.
Uncollectible	The payment was given up after it failed.

Company details on invoices

Open Company Information
In Settings, on the Profile tab, find the section Company Information.
Fill in the company
Enter the Company Name, the VAT/Tax ID and the address under Company Address (for invoices).
Switch it on and save
Switch on Use company details on invoices and press Save Profile. The company name is required while the switch is on.

The company name, the address and the tax number are passed to our payment provider when you save, and again right before a checkout. Every invoice made after that carries them
Invoices that already exist do not change
With the switch off, invoices are made out to your own name
If the payment provider cannot be reached, the settings are saved but the message says that invoices do not show the change yet. Save again in a moment

What can go wrong

What you see	What it means	What to do
Payment needed	The last payment did not go through.	Press Pay or change card. It opens the billing portal, where you pay the open invoice or replace your card. If you cancel instead, the subscription ends at once. See when a payment fails.
Error Loading Billing Information	The payment service did not answer.	Press Retry, or come back in a moment.
Invoices could not be loaded	The list of invoices did not arrive.	Press Retry.
No invoices found	No payment has been processed for this account yet.	Nothing. Invoices appear once a payment is processed.
The Billing page opens the Subscription page	Your account has nothing to bill yet.	Nothing. The page appears with your first payment.