Trusted people
The people we ask before your letters are sent, if you add any: what they get from us, how they answer, and why one answer that you are fine stops the steps.
2 minutes to read
Trusted people are a family member, a friend or a neighbour who would know if something happened to you. They never see your letters. They only help us tell a quiet week from a real absence.
Trusted people are optional. You can start a plan without any. Then nobody is asked before your letters are sent: that step is left out, and nothing waits for it. Your letters go once every other step has passed.
What happens to them
An invitation
When you start your plan, each gets one email from us that explains what you ask of them. They choose I accept or No, thank you.
Nothing more
They hear nothing more from us unless you stop answering your check-ins, reminders and calls.
One question
Then we ask them what they know, and they have up to 14 days to answer, less with a short rhythm: 4 days when you check in every 3 days.
Their answers
| Answer | What happens |
|---|---|
| They cannot answer | Counts toward the number your settings ask for. For example when you are in hospital, missing or no longer alive. |
| They are fine | Everything stops and your letters stay sealed. Your next check-in sets the plan back to normal. |
| I don't know | We keep trying to reach you. It does not count either way. |
If not enough of them say that you cannot answer within that time, the plan stops and does not go on by itself.
Add and change trusted people
Under Trusted people, enter a name and an email and press Add. You can have up to 5, and your settings can ask up to 3 of them to confirm. Each person shows where they are: Invited when you start, Invited, Accepted or Declined. If we could not send the invitation yet, it says Invitation not sent yet, we try again soon. Send the invitation again sends a lost invitation once more.
- Check-ins and safety stepsHow often we check in, how to answer, how to pause, and what each safety step does before any letter can be sent.
- What recipients of your letters getHow a released letter reaches each person by email or text message, what they see when they open it, and the reminders when they have not.