Terms of Service

• You must provide accurate information and keep your account secure.
• Sign-in is handled by FuturePostman itself; you are responsible for your password, passkeys and the devices you stay signed in on.
• You must be at least 13 years old (or the minimum age in your jurisdiction).
• You are responsible for the accuracy of all recipient details you enter, including postal addresses, and for keeping your own profile address current, as it is printed on physical letters under your name unless you switch that off for a letter.

• No illegal, abusive, harassing, or infringing content.
• No spam or unsolicited bulk messages.
• No content that violates privacy or intellectual property rights.
• No attempts to bypass security or disrupt the service.

Prohibited Uses:

• Harassment, threats, intimidation, or any form of abuse
• Spam or unsolicited commercial messages
• Illegal activities or content that violates applicable laws
• Impersonation or fraudulent communications
• Content that violates intellectual property rights
• Any malicious, offensive, or inappropriate content

• Only text people who would expect a letter from you. Never use texts for harassment, threats, marketing, advertising or spam.
• You are responsible for entering the right number, and for the recipient expecting to hear from you. A text sent to a wrong number cannot be taken back.
• Recipients can reply STOP, after which we stop texting that number, and they can report a sender they do not know.
• Text messages go with paid email letters. Each account may send a limited number of texts a month and a day; the limits are shown in the help centre. Unused texts do not carry over to the next month.
• Delivery of texts depends on mobile carriers and is not guaranteed. A text may arrive late or not at all. The letter itself is still sent by email.

• How it works: we check in with you on the rhythm you choose. If you do not answer, we remind you by email and, unless you chose email only, by text message and phone call. If you added trusted people, we ask them what they know. A final waiting period follows, and every step is checked before any letter goes out. One sign from you at any point, such as a check-in, signing in or pressing 1 on a call, stops these steps, and your plan carries on as before.
• Your part: keep your email address and mobile number up to date, answer your check-ins, and pause your plan before a known absence, such as a hospital stay or a trip without signal. Make sure the addresses and numbers of the people who receive your letters are correct. A letter sent to a wrong or outdated address may not reach its person, and a letter that has been sent cannot be taken back.
• Calls and text messages: by confirming a mobile number for If I'm Not Back, you agree that we call it and send it text messages for your plan, on the days and hours you choose. Reply STOP to stop the texts, and continue by email only if you want. Calls and texts cannot reach every country or every number. Texts and calls are subject to fair use: when a plan has needed more than 15 texts or 6 calls within 30 days, its next round reaches you by email only, with the same waits.
• Other people: only add trusted people and recipients whose contact details you are allowed to share with us. Trusted people get one invitation email and can decline. Recipients hear from us only when your letters are sent.
• Passes: If I'm Not Back is paid with a pass. You choose to pay for a pass once, or to let a 1 month, 3 months or 1 year pass renew automatically: it is then charged again at the same price at the end of each period until you stop it. You can stop renewing at any time on your plan page; nothing more is charged after that, and the time already paid is kept. We email you a week before each renewal. If a renewal cannot be paid, the pass behaves as a pass that runs out. Renewing stops by itself when a plan ends, is cancelled or has delivered its letters. A lifetime pass is always paid once. A lifetime pass means your letters are watched for the number of years shown when you buy it. A pass that runs out does not end your plan on its own: your letters keep being watched, and a check-in more than 30 days after the end stops the plan. If you cancel a plan and start a new one, time left on your pass moves to the new plan. A payment that arrives after a plan is over, and that no plan in use can take, is refunded in full.
• Right of withdrawal: if you are a consumer in the EU, the EEA or the UK, you may withdraw from the purchase of a pass within 14 days by contacting us, and get a full refund. Apart from this and the refunds described here, passes are not refunded, also not when you cancel a plan.
• Your data: your plans are kept, also plans that are over, with their letters, files, the people you chose and the history of check-ins, reminders, calls and texts, until you delete your account. Recipients open a delivered letter with their link, the email address or phone number it was sent to, and the access code that comes with the link. A delivered letter can be opened for 30 days after it is first opened, or for one year after delivery if it is never opened. After that its words and files are deleted, and only the record of who it was sent to and when is kept. Cancelling a plan deletes its letters, files and trusted people at once.
• If FuturePostman closes: we will tell you by email well ahead where we can, and you can download your letters.
• No guarantee: we take many steps against a letter being sent too early or not at all, but we cannot guarantee in every case that a letter is sent, or that it is not sent. Within the limits of the law, we are not liable for a letter that was sent or not sent, nor for what follows from it.

• Scheduled delivery is provided on a best-effort basis. We do not guarantee that any message, digital or physical, will be delivered on the scheduled date or at all.
• Digital letters may be scheduled up to 100 years in advance. Physical letters may be scheduled up to 5 years in advance. These limits may change at any time.
• Physical letters are fulfilled by third-party postal services. Pricing, availability, and delivery terms of these services are outside our control and may change significantly over time. The price charged at the time of scheduling may not reflect the actual cost of fulfillment at the time of delivery.
• We do not guarantee continued operation of the service for the duration of any scheduled delivery. In the event of service discontinuation, bankruptcy, insolvency, or cessation of business operations, scheduled messages (including those already paid for) may not be delivered. No refunds or compensation will be provided in such circumstances.
• You assume all risk associated with scheduling messages for future delivery, including the risk that the service may not exist at the scheduled delivery date.
• We are not liable for any damages, emotional distress, or losses resulting from the failure to deliver a scheduled message, regardless of the cause.

• Estimates only. Any transit time we display or communicate (for example, “7 to 21 business days”) is a non-binding estimate based on typical postal performance. It is not a guarantee, deadline, or contractual commitment. We do not guarantee delivery by any specific date, including dates tied to birthdays, anniversaries, holidays, legal or filing deadlines, or other time-sensitive occasions.
• No liability for loss in transit. We are not liable for the loss, delay, damage, destruction, theft, misdelivery, or non-delivery of any physical letter once it has been handed to the postal service, regardless of cause and regardless of whether the failure is attributable to a postal operator, customs authority, transit partner, or any other third party.
• No tracking and no proof of delivery. Standard mail does not include tracking or confirmation of delivery. Unless you have purchased a tracked delivery option, we have no visibility beyond the point at which the letter is handed to the postal service, and we cannot confirm and do not warrant that a letter reached its recipient. The absence of tracking data, delivery confirmation, or a reply from the recipient is not evidence of non-delivery and does not entitle you to a refund, replacement, or compensation.
• Address accuracy is your responsibility. You are solely responsible for the accuracy and completeness of the recipient's details. You warrant that the address you provide is correct, complete, current, and deliverable under the postal rules of the destination country. We do not verify, validate, or correct addresses, and we are not liable for letters that are undeliverable, returned, delayed, or delivered to the wrong person as a result of an inaccurate, incomplete, outdated, or improperly formatted address.
• Return to sender. Undeliverable letters are returned by the postal service to the sender address printed on the letter, which is the postal address held in your account profile. You consent to that address being printed on the letter and thereby disclosed to the recipient, to the postal operators handling the letter, and to any party who comes into possession of it. We are not responsible for the return, storage, or onward handling of returned mail, and no refund or credit is issued for a returned letter.
• Customs and international shipments. International mail may be inspected, delayed, held, seized, or destroyed by customs or other government authorities, or refused entry under the import rules of the destination country. Any duties, taxes, or fees are the recipient's responsibility. We are not liable for any such action or its consequences.
• Recipient-side failures. We are not liable where the recipient refuses or does not collect the letter, has moved, is deceased, where the address is vacant or inaccessible, where mail is stolen or lost after delivery, or where delivery fails for any reason attributable to the recipient or their premises.
• No refund, reprint, or resend. Credits and payments for physical letters are non-refundable once a letter has been submitted for printing and dispatch. We are under no obligation to reprint, resend, refund, or compensate for a letter that is lost, delayed, damaged, returned, or not delivered. Any goodwill resend or credit we may choose to offer is entirely discretionary, is made without admission of liability, and creates no entitlement or precedent.
• Sentimental and irreplaceable value. You acknowledge that a letter may carry sentimental, personal, or irreplaceable value. We are not liable for emotional distress, disappointment, or any sentimental, indirect, special, or consequential damages arising from the delay, loss, or non-delivery of a letter. You must not send originals, irreplaceable documents, valuables, or anything you cannot afford to lose.
• Lawful content. You are responsible for the content of the letter and for ensuring it complies with the postal regulations and laws of both the origin and destination countries. We are not liable for letters rejected, withheld, returned, or destroyed because of prohibited or non-compliant content, and no refund is due in such cases.
• Print and production variance. Minor variation in print quality, paper, colour, layout, pagination, or formatting between the on-screen preview and the printed letter is normal, does not constitute a defect, and is not grounds for a refund.
• Claims window. Any claim relating to a physical letter must be raised in writing to [email protected] within 60 days of the dispatch date. To the fullest extent permitted by law, claims raised after that period are waived.

• Financial difficulties, bankruptcy, insolvency, or business closure
• Legal, regulatory, or compliance requirements
• Technical limitations, security concerns, or infrastructure issues
• Changes in business strategy or market conditions
• Inability to maintain viable operations
• Any circumstances beyond our reasonable control